Privacy Policy
This privacy policy defines and informs you of how Opéra national de Nancy-Lorraine uses and protects the information that you may provide to us when using this website, accessible at the following URL: www.opera-nancy.fr hereinafter referred to as the “Site”.
Please note that this privacy policy may be amended or supplemented at any time by Opéra national de Nancy-Lorraine, in particular in order to comply with any legislative, regulatory, case-law or technological developments. In such cases, the date of the update will be clearly identified at the top of this policy. These changes shall be binding on the User as soon as they are published online. Users are therefore advised to consult this privacy and cookie policy regularly in order to be aware of any changes.
Personal Data
In general, you may visit the website www.opera-nancy.fr, published by Opéra national de Nancy-Lorraine, without providing any personal information about yourself. In any event, you are under no obligation to provide such information to Opéra national de Nancy-Lorraine.
However, in certain cases, Opéra national de Nancy-Lorraine may ask you to provide personal information. See below: “Types and purposes of the data collected”. By providing this information, you expressly agree that it may be processed by Opéra national de Nancy-Lorraine for the purposes indicated below, as well as for the purposes stated at the end of each form.
Conversely, if you refuse to provide this information, you may not be able to access certain information or services you have requested.
In accordance with the General Data Protection Regulation adopted by the European Parliament on 14 April 2016, and the French Data Protection Act of 6 January 1978, as amended, Opéra national de Nancy-Lorraine informs you of the following:
Identity and contact details of the data controller
The data controller is Opéra national de Nancy-Lorraine, whose registered office is located at:
1 rue Sainte Catherine
54000 Nancy
Tel.: +33 3 83 85 33 20
Email: opera@opera-nancy.fr
Collection and origin of the data
All data relating to Users is collected directly from them.
Opéra national de Nancy-Lorraine undertakes to obtain the consent of its Users and/or to allow them to object to the use of their data for certain purposes, whenever this is required.
In all cases, Users are informed of the purposes for which their data is collected via the various online data collection forms.
Types and purposes of the data collected
Opéra national de Nancy-Lorraine may process your Personal Information in order to provide you with the service or services requested. This data is collected through a series of forms completed directly by you.
Purchase process: customer account creation
Creating an account allows you to complete your purchase by creating a reusable CUSTOMER ACCOUNT, which will then allow you to log in using your email address and a personal password in order to complete future transactions, update your personal data, and retrieve your order history, invoices and address books.
Creating your customer account implies your consent to the collection and processing of the requested information: surname, first name, email address, title, address, postcode, city and telephone number.
This information is collected in accordance with our legitimate interest in being able to create and manage your customer account, which enables us to dispatch your order, issue your invoice, obtain statistical information and, where applicable, carry out automated processing or profiling as part of our marketing policy, in order to provide you with additional services or offers.
Mailing lists
Our platform manages the following mailing list:
- “Lettre d'information générale de l'Opéra national Nancy-Lorraine”: an electronic newsletter intended to inform you about our news, events and services.
By ticking the corresponding box or boxes on our various forms, you give your consent to receive the relevant service.
Each mailing contains a hyperlink allowing you to unsubscribe at any time.
Our mailing lists are managed via the Delight platform.
Opéra national de Nancy-Lorraine only collects data that is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.
Type of data processed
Opéra national de Nancy-Lorraine may process the following data concerning you:
Surname, first name, date of birth
Telephone number, email address, postal address
Recipients
Only Opéra national de Nancy-Lorraine is the recipient of your Personal Information.
This information, whether in individual or aggregated form, is never transmitted to a third party, notwithstanding the processors used by Opéra national de Nancy-Lorraine. Further information about these processors can be found in the section “Use of data collected outside our platform”.
Neither Opéra national de Nancy-Lorraine nor any of its processors sells the personal data of visitors and Users of its Site.
Retention period
Your Personal Information is retained by Opéra national de Nancy-Lorraine for as long as necessary to carry out the relevant activities, unless you request the closure of your account and exercise your right to be forgotten, and always within the limits of the legal obligations relating to the retention of documents for these activities.
A customer account with no recorded activity for more than 3 years may therefore be closed and its data anonymised.
Use of data collected outside our platform
The data collected by our platform is never transferred or sold to third parties.
However, where applicable, it may be used and transferred to third-party applications as part of various processing operations.
Bank transaction processing for online purchases
When making an online purchase by bank card, the data required to process your order, namely surname, first name and email address, is sent securely to the Payfip banking platform responsible for this processing.
No banking data is collected or stored on our platform during this process.
Transactional email routing
In order to optimise the deliverability of our transactional emails, such as the sending of tickets and subscriptions or confirmation of account creation, we use an email routing platform.
Mailing list management
In order to operate and manage mailing lists, including unsubscribing, and to route the relevant information.
Sales and customer analysis
As part of our marketing policy and business management, we may carry out automated processing, such as profiling, or semi-automated processing, such as querying, on the data collected for the purposes of statistical studies, sales monitoring, sending information or commercial offers relating to our activities.
In this context, you may exercise your right to object free of charge and at any time by contacting us at the address indicated in the preamble to our Privacy Policy.
Audience analysis on our platform
See the section Cookie Policy.
Rights under the French Data Protection Act
You have the following rights regarding your Personal Information, which you may exercise by writing to us at the postal address mentioned in the section “Identity and contact details of the data controller” or by completing the contact form.
Right of access and communication of data
You have the right to access the Personal Information concerning you.
However, due to the obligation of security and confidentiality in the processing of personal data incumbent upon Opéra national de Nancy-Lorraine, you are informed that your request will be processed subject to proof of your identity, in particular by providing a scan of your valid identity document in the case of a request made via our dedicated electronic form, or a signed photocopy of your valid identity document in the case of a written request.
Opéra national de Nancy-Lorraine informs you that it shall be entitled, where applicable, to object to requests that are manifestly abusive, due to their number, repetitive nature or systematic nature.
To assist you in this process, particularly if you wish to exercise your right of access by means of a written request sent to the postal address mentioned in the section “Identity and contact details of the data controller”, you will find, by clicking on the following link, a letter template prepared by the Commission Nationale de l’Informatique et des Libertés, known as the CNIL:
https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces
Right to rectification of data
Under this right, the legislation allows you to request the rectification, updating, blocking or deletion of data concerning you that may, where applicable, prove to be inaccurate, erroneous, incomplete or obsolete.
You may also define general and specific instructions regarding the handling of your personal data after your death. Where applicable, the heirs of a deceased person may request that the death of their relative be taken into account and/or that the necessary updates be made.
To assist you in this process, particularly if you wish to exercise, on your own behalf or on behalf of one of your deceased relatives, your right to rectification by means of a written request sent to the postal address mentioned in the section “Identity and contact details of the data controller”, you will find, by clicking on the following link, a letter template prepared by the CNIL:
https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes
Right to object
This right may only be exercised in one of the following two situations:
- where the exercise of this right is based on legitimate grounds; or
- where the exercise of this right is intended to prevent the data collected from being used for commercial prospecting purposes.
To assist you in this process, particularly if you wish to exercise your right to object by means of a written request sent to the postal address indicated in the section “Identity and contact details of the data controller”, you will find, by clicking on the following link, a letter template prepared by the CNIL:
https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet
Response times
Opéra national de Nancy-Lorraine undertakes to respond to your request for access, rectification or objection, or to any other additional request for information, within a reasonable period not exceeding 1 month from receipt of your request.
Complaint to the competent authority
If you consider that Opéra national de Nancy-Lorraine is not complying with its obligations regarding your Personal Information, you may submit a complaint or request to the competent authority.
In France, the competent authority is the CNIL, to which you may submit a request electronically by clicking on the following link:
https://www.cnil.fr/fr/adresser-une-plainte
Cookie Policy
The website of Opéra national de Nancy-Lorraine uses cookies and trackers in order to ensure smooth and optimal browsing on its website and to measure its audience.
Some cookies and trackers are necessary for the operation of the site or are used for audience measurement purposes under conditions that allow them to be exempt from consent. They therefore do not require your prior consent.
Other cookies or trackers, particularly when issued by third parties or linked to external services, may require your consent before being stored on your device.
Our cookie policy allows you to better understand the measures we implement regarding browsing on our website. In particular, it informs you about the different types of cookies that may be used on our website, their purpose, and how to configure them when they require your consent.
General information about cookies used on our site
Opéra national de Nancy-Lorraine, as publisher of this website, may place cookies or trackers on the hard drive of your device — computer, tablet, mobile phone, etc. — in order to ensure smooth and optimal browsing on its website.
“Cookies” are small text files of limited size that make it possible, in particular, to recognise your device, facilitate browsing, ensure the proper functioning of the site or measure its audience.
The information collected through cookies does not necessarily allow you to be identified by name. Depending on the nature of the cookies concerned, it may be used to ensure the operation of the site, improve the interactivity and performance of the website, or measure its audience.
The audience measurement data collected using Matomo is used by Opéra national de Nancy-Lorraine for statistical purposes, in order to improve the usability and performance of its website.
The site may also offer links to the official pages of Opéra national de Nancy-Lorraine on social media. These links lead to third-party websites with their own privacy policies.
To provide you with clearer information about what cookies identify, you will find below a presentation of the different types of cookies that may be used on the website of Opéra national de Nancy-Lorraine, their purpose and their retention period.
Configuring your cookie preferences
Some cookies are necessary for the proper functioning of the site or are used for audience measurement purposes under conditions that allow them to be exempt from consent. These cookies do not require your prior agreement.
Other cookies or trackers, particularly when issued by third parties or linked to external services, may require your consent before being stored on your device.
When such cookies are used on the site, you may accept them, refuse them or configure your choices using the consent management mechanism provided for this purpose.
Depending on the type of cookie concerned, obtaining your consent to the storage and reading of cookies on your device may be mandatory.
Cookies exempt from consent
In accordance with the recommendations of the Commission Nationale de l’Informatique et des Libertés, known as the CNIL, certain cookies are exempt from prior consent insofar as they are strictly necessary for the operation of the website or have the exclusive purpose of enabling or facilitating communication by electronic means.
These include, in particular, session identifier cookies, authentication cookies, load-balancing session cookies and interface personalisation cookies.
Certain audience measurement cookies may also be exempt from consent when they are configured in accordance with the applicable recommendations.
The website of Opéra national de Nancy-Lorraine uses Matomo for audience measurement purposes. Audience measurement cookies generate statistics relating to visits and the use of various elements of the website, such as the content or pages you have visited. This data contributes to improving the usability of the website of Opéra national de Nancy-Lorraine.
Matomo is hosted on the same hosting environment as the main site. No audience or visit information collected by Matomo is shared with third-party services for advertising purposes. IP addresses are anonymised. Audience measurement is used solely to better identify the subjects that interest you and to improve the service provided.
Matomo’s privacy policy is available via the following link:
https://matomo.org/privacy-policy/
You may object to this audience measurement by configuring your browser to refuse cookies or via the opt-out mechanism provided on this page, where available.
Cookies requiring your prior consent
This requirement applies to cookies issued by third parties and described as “persistent”, insofar as they remain on your device until they are deleted or until their expiry date.
Since such cookies are issued by third parties, their use and storage are governed by their own privacy policies.
This category of cookies may include, in particular, audience measurement cookies where they do not benefit from an exemption from consent, advertising cookies, cookies linked to the integration of third-party services, and cookies linked to social media sharing features.
When such cookies are used on the website of Opéra national de Nancy-Lorraine, their storage is subject to your prior consent under the conditions provided for by the applicable regulations.
The site may also contain links to the social media pages of Opéra national de Nancy-Lorraine. These links provide access to the corresponding pages on the relevant platforms, which have their own privacy policies.
Several types of cookies requiring your prior consent may be used on the website of Opéra national de Nancy-Lorraine:
Facebook (Meta), whose cookie policy can be consulted by clicking on the following link:
https://fr-fr.facebook.com/privacy/policies/cookies/
LinkedIn, whose cookie policy can be consulted by clicking on the following link:
https://www.linkedin.com/legal/cookie-policy?_l=fr_FR
Instagram (Meta), whose cookie policy can be consulted by clicking on the following link:
https://help.instagram.com/1896641480634370
YouTube (Google), whose cookie policy can be consulted by clicking on the following link:
https://policies.google.com/technologies/cookies?hl=fr&gl=fr
Vimeo, whose cookie policy can be consulted by clicking on the following link:
https://vimeo.com/privacy
Cookie management tools
Most Internet browsers are configured by default to allow cookies to be stored. Your browser allows you to modify these standard settings so that all cookies are systematically rejected, or so that only some cookies are accepted or refused depending on their issuer.
PLEASE NOTE: We draw your attention to the fact that refusing the storage of cookies on your device may nevertheless affect your user experience and your access to certain services or features of this website. Where applicable, Opéra national de Nancy-Lorraine declines all responsibility for the consequences resulting from the deterioration of your browsing conditions due to your choice to refuse, delete or block cookies necessary for the operation of the site. Such consequences shall not constitute damage and you shall not be entitled to any compensation on this basis.
Your browser also allows you to delete existing cookies from your device or to notify you when new cookies may be stored on your device. These settings do not affect your browsing but will cause you to lose the benefit provided by the cookie.
Please see below the various tools available to you in order to configure the cookies stored on your device.
Configuring your Internet browser
Each Internet browser has its own cookie management settings. To find out how to change your cookie preferences, you will find below the links to the relevant help pages for accessing the appropriate menu in your browser:
Chrome:
https://support.google.com/chrome/answer/95647?hl=fr
Firefox:
https://support.mozilla.org/fr/kb/activer-desactiver-cookies
Internet Explorer:
https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
Opera:
http://help.opera.com/Windows/10.20/fr/cookies.html
Safari:
https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
For further information about cookie control tools, you may consult the CNIL website:
https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser